Privacy Policy

Privacy Policy

Always Organic ABN 38 809 231 786 regards customer privacy as an important part of our relationship with our customers.
The following privacy policy applies to all Always Organic users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement you should first contact Allison or Gary on 02 9939 1913 Monday - Friday from 9am - 5pm.
What personal information does Always Organic collect and why?

Always Organic collects information about you in order to provide you with superior products and service as well as a range of additional goods and services forming part of the ongoing growth of our business.
The information you provide to Always Organic will improve all of the services Always Organic provides as it allows us to provide bespoke services to you, and update you when Always Organic introduces new products and services.
The type of personal information Always Organic collects includes your name, address, telephone number, email address.
This information assists in locating new business partners and providing you with products and services that you are interested in.

Storage of Collected Information
The security of your personal information is important to us. When credit card details are collected, we simply pass them on in order to be processed as required.
We never permanently store credit card details on our system.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website you can email us: info@alwaysorganicnorthernbeaches.com
How Always Organic may use your personal information.

The personal information you provide to Always Organic may be used for a number of purposes connected with our business including (but not limited to):
Accepting and arranging for payment of your orders.

Contacting and providing you with information concerning:
• Weekly specials
• Existing and/or new additional products and/or services
• Customer surveys
• Providing your details to contractors to enable them to better provide Always Organic goods and services to you
• Dealing with any complaints you may have
• Carrying out market and product analysis
• Dealing with any requests you may have
• Registering your details and allocating of offering you rewards, discounts or other benefits
• Providing your details to our business partners/contractors to enable them to provide goods and services to you or to update you in relation to products or services provided by them
• Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detention or prosecution.

Always Organic will not use your information for purposes other than as described above unless Always Organic has your consent or there is specified law enforcement or public health and safety reasons.
Sharing your personal information.

We may disclose or receive personal information or documents about you:
• To or from credit reporting agencies for the purposes permitted under the Privacy Act
• If compelled by law
• To or from our agents
• To or from partners who have contracted with us to keep the information confidential, or who are subject to obligations to protect your personal information.

Unless you consent, we will not disclose your personal information to third parties other than as set out in the policy.
Always Organic Security Policy.
Always Organic uses the CommSec Payment Gateway for its online credit card transactions.
CommSec processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using CommSec gateway are secured payments:
Payments are fully automated with an immediate response
Your complete credit card number cannot be viewed by Always Organic or any outside party

For more information about CommSec and online credit card payments, please visit: https://www.commsec.com.au/support/contact-us.html
Always Organic will take reasonable steps to ensure that the personal information it collects, uses or discloses about you is accurate, complete,
up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Upon your request, Always Organic will provide you with access to your personal information it holds, except in certain prescribed circumstances such as emergency situations, law enforcement purposes and to protect the public&s (or an individual&s) health and safety.

Delivery Policy
After ordering online, you will receive an email confirmation from the system containing your order details (if you have provided your email address).
We will attempt to send your goods via personal delivery drivers from the Always Organic team on the specified day of your order, however if goods are unavailable, you will be contacted by a member of the Always Organic team which may result in delaying delivery.
If you wish to query a delivery please contact us at: info@alwaysorganicnorthernbeaches.com

Refund and Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a one (1) day money-back guarantee from the time you received the goods.
Please email us at: info@alwaysorganicnorthernbeaches.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been eaten or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All products must be returned in their original conditions. All postage and insurance costs are to be paid by the buyer.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
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